Terms of Service
Clear terms for your fibromyalgia tracking journey
Last updated: October 2025
Important Medical Notice
Fibronex does not provide medical advice, diagnosis, or treatment. All reports and insights are informational only and must be reviewed with a qualified healthcare professional. Do not start, stop, or change any treatment without medical supervision.
Service Description
Fibronex is a privacy-first platform designed to help people with fibromyalgia track their symptoms, medications, and lifestyle factors. Our service provides:
- • Medication and supplement tracking with interaction checking
- • Daily symptom and lifestyle logging
- • Clinician-ready PDF reports
- • Optional anonymized data contribution to research
- • Privacy-by-design data protection
Your Responsibilities
Accurate Information
You are responsible for providing accurate information about your medications, symptoms, and lifestyle factors.
Medical Supervision
Always consult with qualified healthcare professionals before making any medical decisions based on our reports.
Account Security
You are responsible for maintaining the security of your account credentials and notifying us of any unauthorized access.
Compliance
You must comply with all applicable laws and regulations when using our service.
Service Availability
Uptime Commitment
We strive for 99.9% uptime but cannot guarantee uninterrupted service.
Maintenance
We may perform scheduled maintenance with advance notice when possible.
Updates
We may update features and functionality to improve your experience.
Payment Terms
Annual Membership
£49/year for unlimited reports and tracking features.
Billed annually in advance. Auto-renewal can be disabled in your account settings.
Single Reports
£9.99 per individual clinician report.
One-time payment with no recurring charges.
Refunds
Refunds are available within 30 days of purchase if you are not satisfied with the service.
Data and Privacy
Privacy by Design
Your data is encrypted and separated from your identity from day one.
GDPR Compliance
We comply with UK GDPR and provide all required data subject rights.
Data Export
You can export all your data at any time in a machine-readable format.
Right to Deletion
You can delete your account and all associated data at any time.
Research Participation
Optional Research Contribution
You may choose to contribute anonymized data to advance fibromyalgia research. This is completely optional and you can withdraw at any time.
- • Your identity is never shared with researchers
- • Data is anonymized using k-anonymity techniques
- • Only aggregated, non-identifiable data is shared
- • You can withdraw consent at any time
- • Past anonymized releases cannot be recalled
Limitation of Liability
Important Limitations
- • Fibronex is not a medical device or diagnostic tool
- • We do not provide medical advice, diagnosis, or treatment
- • Our liability is limited to the amount you paid for the service
- • We are not liable for any medical decisions made based on our reports
- • Always consult qualified healthcare professionals for medical advice
Termination
Your Right to Terminate
You can cancel your account at any time through your account settings or by contacting us.
Our Right to Terminate
We may suspend or terminate your account if you violate these terms or engage in harmful activities.
Data After Termination
Upon termination, you can export your data. We will delete your personal data within 30 days unless legally required to retain it.
Changes to Terms
We may update these terms from time to time to reflect changes in our service or legal requirements.
We will notify you of any material changes via email or through the service. Continued use of the service after changes constitutes acceptance of the new terms.
Contact Information
If you have any questions about these terms, please contact us:
General Inquiries: info@fibronex.com
Legal & Contracts: legal@fibronex.com
Technical Support: support@fibronex.com
Address: Fibronex Ltd., Legal Team, UK
These terms are governed by English law and any disputes will be resolved in English courts.